This will be a regular installment, listing all listable questions and our answers to them.

The questions come from many sources: our chat utility available on all our pages, our Facebook Page, our Twitter page, from emails and phone calls, and even from the customers we meet on the street.  While answers to many of these questions have been sent to the asker already, there are a surprising number of questions asked but without any contact information.  We hope adding them to these installments will give those wayward queries a home.

Remember folks: always empower people to contact you.  Leave an email address, phone number, Twitter handle .. anything, so we may be able to respond.

Now, without further ado…

Question:  ”What does social guides do?”  (asked via chat tool on our pages)

Answer:  SocialGuides offers tools & services for businesses serious about marketing and generating revenue, using Facebook.  Or more simply, we help you set up shop on Facebook.  You can sell your products & services through Facebook, schedule & run promotional campaigns, chart the return on investment of each marketing plan … everything you need to run a complete business, on your Facebook Page.

Question:  How much do your apps cost?  (asked via contact form, and others)

Answer:  The short answer is we’re one of the least expensive (if not the least expensive) providers, with our two packages costing $15/mo and $30/mo.  We do offer custom service packs for businesses needing us to run all their social marketing for them, but those are tailored to each client.

The longer answer involves knowing that while others may claim lower pricing at times, they get rather sneaky how they come around to charging you more than “advertised on the box.”  Some prices are better but only if your Page has very few fans (are they asking you to be unsuccessful at marketing?).  Others will charge you if a lot of people view your promotions, and others charge per promotion.  Well, if you know anything about marketing, you will appreciate that SocialGuides‘ fees are flat rates, where you can run as many activities as you desire.  In fact, we encourage it, because responsible & effective marketing is all about finding what works, what doesn’t work, and doing more of the former and less of the latter.

Question:  Do you accept non-U.S. currencies?  (asked via chat tool on our pages, and roughly translated from Hindi)

Answer:  We expect to have world-wide currency support soon.

Question:  ”Do I need a merchant account to run credit card transactions in your Store?” (asked via contact form)

Answer:  Nope.  Perfect for businesses just starting out, we handle the merchant account, security, and everything else.  You sell your products & services on your Facebook Page, and we’ll send you a check for whatever you’ve made.  That’s it!

Question:  ”transaction fees” (asked via chat tool on our pages)

Answer:  While we’re not entirely sure what is being asked, we’ll guess it has something to do with those pesky (and pricing) transaction fees charged to the merchant every time a credit card is swiped.  Not so with SocialGuides.  Every f.Store has the option of no per-transaction fees.  Pretty cool, huh?

Question: “Looking for a private label platform for my agency.”  (asked via contact form)

Answer:  This is definitely a conversation we can have, but it is best had with our head of business development.  Contact us, and we’ll make sure to introduce you.

Question:  ”Disseram que eu convidei estranhos não estou entendendo primeiro me cortaram 15 dias agora 30 dias e agora mais 30 dias/?/???? poxa” (asked via chat tool on our pages)

Answer:  So, we were able to figure out this question was written in Portuguese, and that it says something about inviting strangers, 15 days, 30 days, and more than 30 days.  Outside of that, we’ve no clue…

Question:  ”how are you guys different from wild fire” (asked via chat tool on our pages)

Answer:  The simple answer is we’re less expensive and more empowering.  Wildfire charges per promotion and per day, whereas SocialGuides allows you to run as many promotions as you like for a flat monthly rate (a rate, we’ll point out, less than an entire month of their daily rate).  The complete answer, of course, is more complicated but we’d be happy to chat about it.

Question:  ”I am trying to add a facebook welcome tab to my facebook fan page. I have two and accidently added it to the wrong page. I tried to delete this app several times but when I try to re-add it to the correct site I get a prompt to upgrade my page. Help.” (asked via our chat tool on our pages)

Answer:  Ahh, this is a common misunderstanding about Facebook Applications, and the accounts you create with providers of those applications.  Deleting the application from the Facebook Page does not remove your account from the provider’s database.  It only removes the application from the Page.  Most providers offer their free applications to only one Facebook Page, but just simply contact them to have them clear things up on their side and you’re good to go.

Question:  ”<snip>Unfortunately all of the non-fans out there are still able to access/like/see my wall and all its contents such as photos. What I really want is for them (non-fans) to like my page first in order to see my timeline and photos. Is that possible? <snip>”  (asked via chat tool on our pages)

Answer:  Unfortunately, no application does this, as such an activity is a violation of Facebook’s Terms of Service.  As long as you’re not trying to bar users from other Facebook Features (such as your Wall, Photos, etc.), you can use our f.Welcome, f.Promo, or f.Store applications to provide content that can only be seen by Liking your Page.

Question: “Najbolji pevac Jovan Perisic” (via chat tool on our pages)

Answer-ish:  We have no idea what’s being asked here.  We don’t even know what language it is.

Look for our next installment of “You Have Questions, Here Are The Answers”, coming soon.  Until then, please feel free to contact us by email, Facebook, Twitter, contact form, or any number of other means.  We’d love to hear from you.  Sincerely.

As always, I am Scott Campbell.